JOB DESCRIPTION

Job Title: Housekeeper

Supervisor: Executive Director, Maintenance Director, or Housekeeper Lead

FLSA Status: Hourly, non-exempt

Date Approved: September 2021

OVERALL JOB PURPOSE

Upholds the company values of People, Passion, and Excellence through cleaning resident apartments and Community common areas with integrity and attention to detail. Presents the Community in a positive and impressive manner for our residents and guests and maintains a positive team atmosphere.

MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

Must be at least 18 years old or older

Prior related experience is preferred
Ability to perform housekeeping duties following sanitation and safety standards and current guidelines in a timely and efficient manner without compromising quality
Promptly communicate concerns with resident’s health and/or unsafe living conditions to management

Demonstrated ability to communicate effectively and politely in English, both verbally and in writing, with residents and staff

Meets state related requirements (as applicable for position)
Ability to work in a team setting and be a positive team player
Maintain a positive, respectful, and professional approach with coworkers and residents

Ability to keep all business and operations information confidential
Possess excellent customer service and organizational skills
Ability to work under time constraints with little supervision while maintaining a high level of performance and meeting department deadlines
May assist with disaster management efforts during evacuations

Ability to follow and adhere to policies, procedures, and standards
Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Promptly documents and reports all maintenance issues and safety hazards

Cleans resident apartments and Community common areas as assigned and according to housekeeping checklist and schedule
Completes and submits all required documentation on time per department procedure, such as daily checklists, cleaning logs, etc.
Removes trash in compliance with company procedures
Deep clean resident apartments and Community common areas according to schedule, and training protocols
Performs other duties as assigned by management
Maintain a safe and secure environment for all staff, residents, and guests
Serves as role model for other employees by displaying responsible, cooperative, positive attitude
Attends education and training classes as necessary to fulfill state or provincial regulations
Assist with laundry management, including placing resident laundry on hangers, washing and drying linen, sorting and replenishing linen, and other duties as assigned

OTHER JOB DUTIES AND RESPONSIBILITIES

Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community management, or others

Meet the assigned work requirements of the job, regular attendance is required

Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude
Represent the Community in a professional, courteous, and friendly manner

Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor
Adhere to company and safety policies and procedures. Wears appropriate PPE when necessary
Promote resident advocacy and demonstrate excellent customer service at all times
Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed)
This position has no supervisory responsibilities
Maintains certifications as necessary such as First Aid, to fulfill state regulations (if applicable)

PHYSICAL REQUIREMENTS

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
	20% or less	20% to 40%	40% to 60%	60% to 80%	80% to 100%
Stand					X
Walk					X
Sit	X
Pushing, pulling and/or reaching			X
Grasping and fine manipulation				X
Climb or balance	X
Stoop, kneel, crouch, or crawl			X
Talk or hear			X
Taste or smell	X

Lifts Weight or Exerts Force	20% or less	20% to 40%	40% to 60%	60% to 80%	80% to 100%
Up to 10 pounds
Up to 25 pounds	X
Up to 50 pounds	X
Up to 100 pounds
More than 100 pounds

The Community reserves the right to revise the duties set forth in this job description at its discretion.

Housekeeping - Monday to Friday from 9am - 5pm