Job Description

Job Summary

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.

Job Duties

Schedules high-quality member appointments daily to meet departmental goals.
Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
Provides basic support and guidance to members with empathy and professionalism.
Participates in ongoing training sessions to enhance service quality and knowledge.

Job Qualifications

REQUIRED QUALIFICATIONS:

At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
High attention to detail and ability to follow member interaction scripting.
Flexible and adaptive to changing priorities and workflows.
Compassionate and service oriented.
Bilingual (English and at least one additional language, as required).
Strong verbal and written communication skills.

PREFERRED QUALIFICATIONS:

Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler.

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $20.34 - $30.39 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Representative, Care Connections Member Advocate (Bilingual in Spanish) - CA ONLY