FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.

POSITION OVERVIEW

The Plant Operations Quality Analyst is responsible for managing operational tasks end-to-end while ensuring accuracy, consistency, and adherence to Plant workflows and quality standards. This role bridges execution and quality by not only completing work but actively validating outputs, identifying process gaps, and driving continuous improvement.
Success in this role requires strong attention to detail, ownership of deliverables, the ability to troubleshoot and resolve issues independently, and proactive communication of risks, trends, and opportunities for improvement.

LOCATION

This position is hybrid based in Maitland, FL.

DUTIES & RESPONSIBILITIES

Manage assigned tasks to completion, ensuring accuracy and alignment with expectations.
Translate direction into clear deliverables and confirm requirements and deadlines.
Maintain organized work queues, track due dates, and ensure consistent throughput.
Communicate status updates, risks, and blockers proactively to stakeholders.
Escalate issues early with clear impact, root cause, and recommended next steps.
Review work for completeness, accuracy, and alignment with documented standards.
Ensure consistent application of Plant workflows, protocols, and SOPs.
Maintain accurate logs, trackers, and documentation to support visibility and reporting.
Ensure file organization, version control, and documentation integrity in SharePoint.
Identify recurring errors, inefficiencies, or process gaps and propose solutions.
Investigate operational or workflow issues, document findings, and support resolution efforts.
Contribute to updates of job aids, checklists, and process documentation.
Support process consistency by reinforcing standards through daily execution.
Communicate clearly and professionally with internal teams and stakeholders.
Provide timely updates and avoid last-minute escalations through proactive planning.
Collaborate with team members to ensure alignment on workflows and quality expectations.

MINIMUM REQUIREMENTS

High School Diploma or equivalent.
2–4+ years in operations, production support, administrative coordination, quality review, or similar (or equivalent capability).
Experience working in a structured workflow, ticketing, or queue environment.
Experience with documentation standards or compliance-driven processes.
Strong analytical and problem-solving skills.
Excellent attention to detail and accuracy.
Ability to follow and enforce documented processes consistently.
Strong organizational and time management skills.
Clear written communication skills.
Proficiency in Microsoft Office (Excel, Outlook, Teams).
Ability to work independently while maintaining accountability.

PREFERRED EXPERIENCE

Experience working with offshore/vendor teams (preferred, not required).
Familiarity with property/title-related documents (preferred, not required).
Six Sigma (Green Belt or higher) a plus.

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

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