Administrative Coordinator

The Administrative Coordinator provides critical support to a busy department by managing customer calls, coordinating service requests, and maintaining accurate project and operational records. This role combines administrative support, customer interaction, and operational coordination to ensure projects and customer needs are handled efficiently and professionally.

• Answer incoming customer calls and document service requests clearly and accurately.
• Serve as a primary point of contact for existing customers, providing professional, timely, and courteous support.
• Communicate customer needs, project details, and updates to internal sales and operations teams.
• Enter project information, notes, and status updates into company software systems in a consistent and accurate manner.
• Maintain organized and up-to-date records through data entry and general administrative support functions.
• Input technician labor hours and timekeeping information into the system to support payroll and scheduling processes.
• Assist with preparing documentation for invoicing and billing, ensuring completeness and accuracy.
• Support department leadership by handling a variety of administrative tasks and helping streamline daily operations.
• Coordinate and manage clerical activities to ensure projects and customer requests are properly tracked and followed through to completion.
• Collaborate with field technicians, sales, and operations staff to support efficient service delivery and project execution.
• Help monitor service requests, schedules, and documentation to keep the department organized and responsive.

• Minimum of 2+ years of administrative, customer service, or office support experience.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Excellent organizational skills and the ability to maintain orderly records and documentation.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Strong communication skills, both verbal and written, with the ability to work effectively with customers and internal teams.
• Ability to manage multiple priorities and tasks in a fast-paced environment.
• Demonstrated experience providing administrative support, clerical assistance, and customer service.
• Comfort working with office software and systems for scheduling, documentation, and communication.

• Experience working with scheduling, payroll, dispatching, ERP, or service management software is preferred.
• Background in electrical, HVAC, construction, or a related service industry is highly preferred.
• Understanding of electrical service terminology and project workflows is a plus.
• Experience supporting field technicians or service operations teams is beneficial.
• Familiarity with job costing, service ticket management, payroll entry, or invoice preparation is an advantage.
• Customer support and sales support experience is helpful.
• Experience using Microsoft Excel and Outlook in a professional setting.
• Ability to collaborate across departments and contribute to continuous improvement of administrative processes.

This is an on-site, full-time position in a busy, service-oriented office environment. The standard schedule is 7:00 AM to 4:00 PM, with flexibility to start as early as 5:00 AM as needed to support operations and customer needs. The role involves frequent use of computers, company software systems, and the Microsoft Office Suite, including Outlook, Word, and Excel. You will work closely with sales, operations, and field service teams in a collaborative setting focused on responsive customer service and efficient project coordination.

This is a Permanent position based out of Hyattsville, MD.

The pay range for this position is $60000.00 - $79000.00/yr.

Employee Benefits Offered Healthcare: Medical coverage options for staff. Pension: Retirement and pension plan support. Disability: Protection and insurance coverage for disabilities. Time Off: Paid days off/vacation time.

This is a fully onsite position in Hyattsville,MD.

This position is anticipated to close on Aug 17, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

AI can make mistakes. To view the original job title, description and salary, click here.